Rack screws. Standard phillips head and special quick release screws. Install and remove any rack mount gear including servers, switches, hubs, and more in seconds.


Shipping / Payment / Return Information

IMPORTANT: We will be closed from Monday May 5 through Wednesday May 14.
Orders placed during this time will begin to ship on Thursday May 15.

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Payment:

- All orders must be prepaid in advance of shipment. Note that
we are not accepting phone orders at this time. Fax orders
may be sent to us at 626.628.3370. Please be sure to include
all credit card information with your fax including the billing
name and address as it appears on your credit card statement.

- We accept Visa, MasterCard and American Express credit
cards.

- We do not offer terms. Faxed PO's requesting terms will not
be replied to. However, PO numbers may be submitted within
the "Special Instructions" portion of the "Customer Information"
page. We will apply these numbers to invoices and packing
labels.

- Credit cards are NOT charged until the time of shipment.

- We ship most orders same day, Monday through Friday,
when payment is received by 12:00 noon Mountain Standard
Time. Orders received after this time will ship the next
business day.

Shipping:

- All domestic US orders are shipped via UPS. We do not
offer any other shipping methods at this time.

- All UPS methods of shipment are available.

- Orders received by 12:00 noon MST will normally ship the
same business day.

- Orders received after 12:00 noon, MST, will ship the next
business day.

Returns:

- A 10% re-stocking fee will be charged for all returns and exchanges.

- Returns for refund may be made within 30 days of the shipment date show
on your invoice. Returns must be shipped back to us within 7 days of
receipt of RMA number.

- To qualify for a refund the items must be returned in new condition.

- Shipping charges are not refunded.

Exchanges:

- Exchanges may be made within 30 days of the shipment date
show on your invoice. Returns must be accompanied by a RMA number.
Please email us at rackrelease@rackrelease.com to obtain an RMA number.

- Exchanged items must be returned in new condition.

- When an item is returned Rack Release Systems reserve the right to either
exchange the item for item(s) of equal value or we may elect to refund the
customers money.

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