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Shipping / Payment / Return Information

 

 
 
 

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Payment:

- All orders must be prepaid in advance of shipment. Fax orders may be sent to us at 626.628.3370.  Please be sure to include  all credit card information with your fax including the billing  name and address as it appears on your credit card statement. 

- We accept Visa, MasterCard and American Express credit cards.

- International Orders:

- All international orders must be $150.00 or more.  We will notify by return email when orders do not meet this minimum.

- We do not offer terms.  However, PO numbers may be submitted within the "Special Instructions" portion of the "Customer Information" page.  We will apply these numbers to invoices and packing labels.    

- Credit cards are not charged until the time of shipment.


Shipping:

- All orders are shipped via UPS or USPS. 

- We no longer ship on customer UPS accounts.

- Orders received by 12 PM PST will normally ship the
same business day.  

Returns:

- Returns for refund may be made within 15 days of the shipment date show on your invoice.  Returns must be shipped back to us within 7 days of receipt of RMA number. 

- A 10% restocking fee will apply to all exchanges and returns.

- To qualify for a refund the items must be returned in new condition.

- Shipping charges are not refunded.

Exchanges:

- A 10% restocking fee will apply to all exchanges and returns.

- All return shipping and re-ship charges are the customers responsibility.

- Exchanges may be made within 30 days of the shipment date show on your invoice. Returns must be accompanied by a RMA number.   Please email us at questions@rackrelease.com to obtain an RMA number.

 - Exchanged items must be returned in new condition.

- When an item is returned Rack Release Systems reserve the right to either  exchange the item for item(s) of equal value or we may elect to refund the customers money.

 


 

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